Fragmented Estate
Communication assets often sit across CCM/CXM platforms, legacy templates, document stores, and manual knowledge.
CUSTOMER COMMUNICATION GOVERNANCE
When regulations change, do you know which customer documents are affected?
CommsOps gives compliance, engineering, and operations teams full visibility into every customer document across your organisation — so when a regulation changes, you know exactly what's affected and can act in minutes, not days.
Works with your existing document systems
No customer data required
In-region deployment
Supports estates of 500+ documents
98%
Less time on regulatory reviews
96%
Faster root cause identification
63%
Less testing overhead per change
Who it is for
Built for organisations managing large volumes of customer communications
CommsOps helps teams understand communication dependencies, assess change impact, reduce manual investigation, and improve release confidence across complex communication environments.
Compliance & Legal
Product & Change Teams
Customer Communications Teams
Engineers & CCM Teams
Business Analysts
Estate intelligence
From fragmented complexity to governed communications
CommsOps connects fragmented communication assets, template logic, dependencies, and operational events into a structured estate view that supports analysis, governance, and assurance.
CommsOps Intelligence Layer
CommsOps consolidates, analyses, compares, traces, and governs communication structures through focused platform capabilities.
Governed Estate View
Teams gain clearer visibility into dependencies, change impact, release confidence, reconciliation status, and compliance assurance.
The problem
The problem
When a fee, product, policy, regulation, or business rule changes, organisations often struggle to understand which customer communications are affected.
Teams rely on manual searches
Knowledge is trapped with specialists
Regression testing becomes broader than necessary
Impact analysis takes hours or days
Communication dependencies are difficult to trace
Simple process
How CommsOps works
1
Connect or import communication templates and metadata
CommsOps ingests communication structures, content, rules, variables, and shared components.
2
Build a searchable communication estate view
Relationships and dependencies are mapped into a structured model.
3
Search, compare, analyse, and trace communications
Teams can assess impact, compare releases, understand dependencies, and monitor reconciliation activity.
Interactive preview
See a simplified example
Search communication dependencies and understand impacted customer communications.
Worked Example
See where a variable is used across your estate
Search any variable, clause, or shared content — instantly see every template it touches and what a regulatory change would affect.
One platform
High-level capabilities
CommsOps helps teams understand impacted communications, identify dependencies, reduce manual investigation, and improve release confidence.
Readable communication views
Make complex templates easier for business, compliance, and delivery teams to understand.
Dependency mapping
Identify shared content, rules, variables, and relationships that connect communications.
Search across the estate
Find affected content, templates, rules, and components without manual investigation.
Communication activity tracking
Track communication events, outcomes, reconciliation status, and change history.
One platform. Focused capabilities.
CommsOps helps teams understand impacted communications, identify dependencies, understand what changed, and track communication activity in one place.
See what exists
CommsExplore
Browse and understand your customer documents in plain language - no specialist platform knowledge needed.
See how your documents are built
CommsFormat
Make complex communication logic easier to review without relying on specialist tools.
Surface what matters
CommsInsight
See what's shared across your documents, where it's used, and what depends on what.
Understand change impact
CommsImpact
When a regulation or policy changes, instantly see every document affected - before anything goes live.
Compare releases
CommsCompare
Compare document versions side by side to detect exactly what changed between releases.
Manage ownership and knowledge base
CommsGovern
Know who owns it, why it exists and when it needs attention - so accountability is always clear.
Track and reconcile events
CommsTrace
Trace whether customer documents were generated, delivered, and met SLA - and get alerted when they didn't.
Assess migration readiness
CommsMigrate
Understand what you have before moving platforms - so nothing gets lost or broken in migration.
AI-assisted communication analysis
CommsAgent
Ask plain-language questions about your documents, dependencies, and delivery history - and get instant answers.
Where is interest_rate used?
Which templates changed between releases?
What communications depend on this component?
Business value
Where CommsOps creates value
Minutes
Faster impact analysis
Identify affected communications in minutes instead of days.
Focused
Reduced regression effort
Focus testing on impacted communications instead of testing everything.
Self-serve
Less dependency on specialist knowledge
Enable business and compliance teams to self-serve answers.
Clearer
Better operational visibility
Track communication events, reconciliation status, and release changes.
Commercial model
Start with operational understanding. Scale with control.
Explore
Explore what you have
From $4,500/month
- Up to 5 applications
- 3 users included
- Human-readable template views
- Basic catalogue of content, variables, rules, and shared content
- Foundational estate exploration through CommsExplore
Understand
Surface what matters
From $6,000/month
- Everything in Explore
- Up to 10 applications
- 5 users included
- Dependency mapping and where-used analysis
- Regulatory impact analysis
- Insights through CommsInsight and CommsImpact
Control
Compare with confidence
From $7,500/month
- Everything in Understand
- Up to 25 applications
- 10 users included
- Release comparison and change detection
- Historical comparison
- Manage ownership and preserve knowledge via CommsGovern
- Powered by CommsCompare
Enterprise
Govern and reconcile at scale
Custom
- Everything in Control
- Custom application volumes
- Flexible users
- Reconciliation and tracking with CommsTrace
- Migration readiness with CommsMigrate
- Optional API bundle
- AI-assisted insights with CommsAgent
- SLA and support options
Built for regulated and high-complexity environments
Designed for large-scale communication estates (500+ templates)
Supports compliance and audit workflows
Reduces dependency on specialist system knowledge
Aligns business and engineering understanding
Enterprise deployment
Secure, in-region, tenant-segregated by design.
Hosted in-region per customer
Containerised deployment
Separate per-client databases / schemas
No PII required for core analysis
Template artefacts and derived metadata only
Optional API access
CommsOpsCommunications•Operations•Impact
Book a demo
See your communication estate more clearly
See how CommsOps helps your team identify impacted communications, trace dependencies, and prepare releases with greater confidence.